Terms of Service – Policy Agreement

By requesting or participating in a group reading and / or individual reading and /or any Reiki healing sessions and by submitting payment for any goods or services provided by Cate Coffelt of Cate Communicates®, you understand and agree that Cate is not nor claims to be a medical professional, veterinarian, licensed therapist, attorney, accountant or other licensed professional, and can not give medical, veterinarian, legal, or tax advice. Any information or advice given by Cate Communicates® is your personal responsibility and not to be used by you in place of any medical, veterinarian, legal, tax or financial advice or diagnosis, treatment or cure for any ailment or affliction, physical or psychological in nature.

You agree that Cate Coffelt will not be held liable for any damages resulting from the use of this website or as a result of any goods or services provided by her or any persons representing Cate Communicates®, or events related thereto, and/or any actions or decisions that you may make as a result, including without limitation, actual, incidental and/or consequential damages resulting from any claims resulting from any act or omission, negligence, fraudulent misrepresentation or otherwise, including without limitation, personal injury, death, loss of income, stress (emotional or otherwise), errors or omissions, or otherwise.

You agree that Cate Communicates® is not a medical doctor, psychologist or vet and does not provide any diagnosis or medical outcomes. No refunds will be issued.

You agree that Cate Communicates® does not make representations or warranties, either express or implied, when conducting a reading.
You agree that readings are for entertainment purposes only and you must be at least 18 years of age or older.

Connecting with Specific Spirits
Cate does not guarantee that she will connect with a specific spirit, whether human or animal. You agree that no refunds will be issued.

Lost Pet Readings
Cate Communicates® does not guarantee your lost pet will be found. You agree that no refunds will be issued.

Stocks and Finances
Cate does not answer questions related to the stock market or personal retirement funds. You agree that no refunds will be issued.

Legal Outcomes
Cate does not provide outcomes with court cases. You agree that no refund will apply.

Specific Answers
If Cate does receive specific answers for questions, she does not guarantee specific answers for those questions will “come true” due to free will. Cate believes in providing validations for the past and/or present and guidance for future oriented questions. While she relies on the information she receives from Spirit, Cate also believes because of free will, that the future is not set in stone. You agree that no refunds will apply.

Please treat your reading as sacred time and be in a private area like a room where there would be no interruptions. Do not plan on having to rush off somewhere immediately after your reading.

Do not sit in your car, sit outside or be in an area where there is activity or noise for your session. Cate may refuse service under these conditions as these conditions can negatively impact your experience. You agree that no refunds will be issued.

REIKI SESSIONS: You agree that Reiki services provided by Cate Coffelt is not a cure or meant to replace medical, psychological or veterinary services or treatment. You agree that Cate Coffelt is not a Medical professional and can not provide a medical diagnosis or prognosis. You agree that no refunds will apply.

Video Conferencing Issues
You must have a working strong internet connection for Video Conferencing. Cate Communicates® is not responsible for any connectivity issues. Some readings may need to be completed via phone due to technical issues.
You agree to call into one of the numbers provided to finish a session where there are connectivity issues. No rescheduling of readings allowed.
You agree that Cate Coffelt or any representatives for Cate will not call you. 
You agree that no refunds will apply due to video conference technical difficulties.

Cate Communicates® does not provide recordings of readings.
You may record your session, using your own recording device for personal use only.
Cate Coffelt is not responsible for issues with recordings to technology issues.
You agree that no refunds will apply.

Video or Content Sharing
You do NOT have permission to share any recording(s) or any content from Cate Communicates® with another person(s) or post the recording to any social media, internet or any platform of any kind without the direct written permission from Cate Coffelt of Cate Communicates®Cal

Refund and Rescheduling Policy – Terms of Service

Refunds: You agree that all payments received are considered final and no refunds will be issued without appropriate notice.
All refunds will be subject to a small processing fee that is passed on from the third party processing vendor (PayPal). NO exceptions!

Chargebacks:  You agree that you will not file any type of payment disputes and you agree that you will not request any chargebacks, for any reason, once you have received services or any products from Cate Communicates®.

Individual Readings: You agree to provide 48 hours notice prior to your appointment time to reschedule your appointment. 
You agree that no refunds will apply if you fail to give appropriate notice.

Private Group Readings: You agree to providing at least a 72 hours notice for private group readings from your scheduled time in the event you need to reschedule.  Your appointment will be rescheduled at the earliest time available.
You agree that no refunds will apply if you fail to give appropriate notice.

Individual Readings:
You agree to provide 48 hours notice prior to your appointment time to cancel your individual reading.
You agree that no refunds will apply if you fail to give appropriate notice.

Private Group Readings: You agree to provide at least 5 days notice for private group readings from your scheduled time in the event you need to cancel your reading or group event.
You agree that no refunds will apply if you fail to give appropriate notice.

Group Readings -A 50% Non Refundable fee will apply for PRIVATE group events or circles.
You agree that a refund of up to 50% will be issued if the appropriate cancellation notice was given within the specified time frame as noted above. Refunds will be immediate from PayPal’s end, but subject to your bank’s policies and terms of service. Please check with your bank for their terms and conditions. 

NOTE: You agree that a refund will NOT be issued for failure to provide a cancellation notice within the specified time frames as noted above.
NO exceptions!

Cate considers anyone who is 15 minutes late or more for their scheduled appointment time as a “No Show“.  She will attempt to reach out to you by email, but she will NOT call you.

NOTE: You agree that a refund will NOT be issued if you fail to show for your appointment. NO Exceptions!

eChecks: You agree that if you pay with an eCheck via PayPal, your appointment time may be rescheduled in order for your check to clear.
No exceptions.

Gift Certificates: You agree that gift certificates are non-refundable and have no cash value. Client acknowledges that the recipient of the purchased gift certificate will be at least 18 years of age or older. Recipients have up to 4 months to redeem their gift certificate.
Cate Communicates® will not be held liable for lost or misused or unused gift certificates.
No refunds will be issued.

Packages: You agree that packages are non-refundable and have no cash value. A partial or full refund minus processing fees may be considered if refund and cancellation request is made within 72 hours prior to your first scheduled reading. Client may not transfer package to another person.
It is the client’s responsibility to schedule and use all readings within the time specified for each package.
You agree that Cate Communicates® will not be held liable for or obligated to provide service for any unused services or readings.

Cate Communicates® reserves the right to reschedule your scheduled appointment time for any reason and at any time.
In the event that Cate Communicates® needs to reschedule your reading, your reading will be rescheduled at the earliest time available.

If for any reason Cate Communicates® needs to cancel your appointment and is unable to reschedule your reading, she will issue a partial or full refund. Refunds will be immediate from PayPal’s end, but subject to your bank’s policies and terms of service.

Cate Communicates® has the right to refuse service to anyone and for any reason.

Additional Information

Pricing: You agree that prices are subject to change without notice.
Your rate will stay the same if you have already paid for and scheduled a reading.

Video / Audio Recording of Events or Classes
You agree that you may be video taped or audio recorded when you participate in any events or classes held by Cate Coffelt of Cate Communicates®. You agree that there will be no compensation by participating in these activities. By purchasing a ticket or making a reservation, you agree and acknowledge these terms and that Cate Communicates® may use this footage to be included in future productions, events, social media and / or any other online platforms for promotional purposes.

By scheduling a reading and / or submitting payment for any products or services, you acknowledge that you are at least 18 years of age and have read, understand and agree to the terms of this agreement and all policies and procedures listed on this website.

Privacy Policy

This privacy policy discloses the privacy practices for Cate Communicates® . This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to fulfill an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, send newsletters or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

We do not collect sensitive information (such as credit card data), however, you are re-directed to a third party provider when making payment and that information is encrypted and transmitted in a secure way. We are not responsible for how these parties secure your personal information as we have no control or access to how they provide and ensure security for collected data. You should review the security policies of these third parties, e.g.: PayPal, Square, etc.

We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

In order to schedule a reading, a user must register online through my online scheduling system. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. You will have an option to “opt out” at anytime.

We request information from you on our online scheduling system or email inquiry. To buy from us, you must provide contact information (like name and email address) Financial information (like credit card number, expiration date) is submitted through PayPal. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests
From time-to-time our site requests information via surveys or offers. Participation in these surveys or offers is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Our Privacy Policy may change from time to time and all updates will be posted on this page. Please check back periodically to review possible changes.

Cate Communicates ®
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All photos and content on this website are  personal property of Cate Communicates ®

*Readings from Medium Cate are for entertainment only and for those that are 18 years of age or older.

Before purchasing any services, read our Terms of Service.